Adobe FAQ

Adobe FAQ


Q. Does Adobe software I’m subscribed to have to connect to the internet to work?

A. No, the desktop apps in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer. So, you don’t need an ongoing Internet connection to use them.


An Internet connection is required the first time you install and license your apps. But, you can use the apps in offline mode with a valid software license. The desktop apps attempt to validate your software licenses every 30 days.




Q. How do I access the apps in Adobe Creative Cloud?

A. The apps are installed and run on your desktop, just like any other desktop application. The first time you download any individual creative apps, you automatically download Creative Cloud for your desktop. You use the Creative Cloud desktop app to access, download, and update any individual creative apps.


Access and download your Adobe Creative Cloud on https://creativecloud.adobe.com.



Q. Can I access Adobe Creative Cloud on multiple devices?

A. Yes. You can download and install Creative Cloud apps on multiple computers, regardless of the operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously. You can install on multiple devices but login only on 1 device simultaneously.


See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a device.



Q. Perpetual License or One-Time-Payment option for Adobe's software?

A. Adobe no longer provides perpetual license option for its software products except for Adobe Photoshop Elements and Adobe Premiere Elements.





Q. Adobe Creative Suite 6?

A. Adobe no longer sell new license of the Adobe Creative Suite 6 and this product had reached end of life (EOL). No support or updates will be provided.


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